Podcast 81: How To Document Your Work Using This Simple New App with Luke Hansen

As contractors, we’re always on the go, sometimes hitting four or five locations per day — which makes communication even more crucial. Luke Hanson’s roofing company found that taking photos helped them when writing bids, coordinating with their crews, and handling customer disputes, but getting them organized created a huge headache. He created CompanyCam to solve that problem.

What you’ll hear in this episode:

Luke’s background in his family roofing company
Why he knew there was a better way to organize photos from jobs, but couldn’t find what her needed; CompanyCam was born when he figured out how to solve the problem
CompanyCam launched in 2015 and has over 2000 customers today
Why CompanyCam has great reviews and NO negatives
Their goal? To keep it simple and save people time

How the app captures information in the field and uses GPS to figure out the address to streamline the whole process
Steps a contractor goes through in taking photos and why getting a visual eliminates confusion
The measuring tool and pitch finder within the app
Why they are working on how to use photos for marketing purposes
Each photo tells what job, when it was taken, where, and by whom
How CompanyCam builds trust with customers
How CompanyCam tries to touch and improve every step of the process
The handoff process between selling the job and the production phase
How a time-stamped, GPS-stamped photo can save the contractor many problems
How Luke’s company handles change orders
Communicate quickly and transparently
How photos can be sent by text, the simplest and easiest way
CompanyCam’s Before and After program
How to take photos when the job is complete
Asking the customer to share “after” photos on social media
The crucial marketing piece and the upcoming improvements to the process
How CompanyCam sends thank you gifts to every customer
Look at the long-term value of the customer and the referral value over time
The cost? $12 month per user
Easy access to all the photos
Integration possibilities with CompanyCam and your CRM software