Are you leaving a great first impression on prospective customers? Do you take the time to do the simple things? Of all the things I cover with coaching clients, like the basics of financials, profit, leads, and marketing, nothing is as important as simply answering the phone when people call. Join us to learn how to capitalize on your ONE chance to leave a great first impression!

John and I are joined today by Sarah Allen with Ruby Receptionists, our show sponsor of about four years, and we both recommend Ruby to all our coaching clients and colleagues. Sarah explains how Ruby enhances your customer experience, beginning with the very first phone call.

***Today’s ONE THING: Using Ruby Receptionists can save you time, increase productivity, build trust, and enhance your customers’ experience. Let Ruby uplevel your roofing business today! Use this link for up to $150 off your first month’s service: https://www.get.ruby.com/theroofercoach.

What you’ll hear in this episode:

• An update from Sarah on what’s going on with Ruby Receptionists since the COVID-19 pandemic
• How Ruby puts your marketing dollars to good use in capturing every opportunity–by answering your phone and building a great customer experience
• Highlights of John’s experience with Ruby
• The ugly statistics of what it costs you NOT to answer your phone (There is a $17K/yearly turnaround by answering your phone!)
• How Ruby helps pre-qualify your prospects, make appointments, and complete the sale
• How the Ruby app helps you run your business from your phone
• How Ruby becomes an extension of your team and sounds like an in-office receptionist on the phone
• Why Ruby emphasizes listening skills, kindness, and empathy with their receptionists
• Why Ruby Receptionists should be the first step in the automation process of your roofing business

Resources:

Connect with John DeLaurier:  www.calldrr.com, Instagram, Facebook, and Email

Connect with Dave via text message: 510-612-1450

Let me know if you’d like to join one of our new Mastermind groups for contractors. Email me: [email protected] or visit The Roofer Mastermind to sign up.

Download my FREE 1-Page Business Plan template at www.theroofershow.com.

Contact me about one-on-one coaching at www.theroofercoach.com.

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Vetted Sponsors of the Roofer Show

Check out the programs that will help you gain confidence in your sales process, become a better leader, and build a winning sales team at Salestransformationgroup.com/roofershow

Tee up the sale and make a great first impression by having a friendly, professional receptionist answer your phone withget.ruby.com.

Be the modern-day contractor! We help you leverage technology to generate, organize and maximize commercial roofing leads. Find out more about Peak Leads at Peakleads.io.

Automate your systems and do follow-ups better! Check out ProLine and use promo code “Dave50” for 50% off your first month’s service!