Show Highlights:

• Randy provides an overview of how the roofing industry found him.
• Growing your business with or without a storm and being prepared to dominate the market when a storm does happen is a mindset shift.
• Randy says that doing the right thing and making sure that you’re providing a higher value service to customers than what they’re paying for will get you outstanding reviews.
• How you handle yourself and the processes you have in place when things do go wrong is how you separate yourself from the competition.
• Good reviews are one of the most powerful sales tools your company can have.
• The majority of bad reviews are because of a lack of communication,
• Making things right can have a big impact in changing a bad review to a good one.
• Incorporating encouragement, recognition, and celebrating into the work culture helps to create a family environment for your business.
• Randy shares why establishing core values in your company is essential.
• “People don’t quit companies, people quit people.” If you’re experiencing a high turn-over rate, trouble hiring, or an unhappy culture, start by taking a hard look at yourself.
• If your company has a reputation of respecting its employees, it will be easier to find good quality people to work for you.
• Randy and Dave discuss technology and the ways it can really make your company more organized and smooth-running.
• The 4 keys pieces of software that can change your business overnight and set you up for scalable growth and success:

1. JobNimbus – a great CRM
2. CompanyCam – to document everything
3. HailTrace– hail mapping
4. SumoQuote – builds custom quotes

• Google Drive & Google Docs are also very helpful in building your business.
• Randy shares the story behind his podcast.
• Randy describes the history and intent of The Roofing Academy, and how it can help those just starting out in business and also help those who are established but need help in mastering aspects of their business.
• Put the time into where you’re making the money.

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Book Mentioned:

Start It, Build It, Grow It by Randy J. Brothers

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