Podcast 122: How To Get More Leads From Your Website with Molly Moore

You spend a lot driving prospects to your website. In today’s interview, you’ll learn how you can convert those visitors into qualified leads using live chat. Most websites convert less than 3-5%. Don’t let yours be one of those.

Show Highlights:

The importance of making human connection in a world driven by technology
The average consumer wants a personal connection.
Ruby Receptionists is headquartered in the Portland OR area.
Ruby Receptionists serves over 10,000 small business owners across the United States, helping them to thrive.
The #1 complaint from consumers of home services, which includes roofing, is that contractors either don’t answer their phones or they don’t return phone calls.
Spending money getting leads and then when the phone rings, you don’t answer it, is really wasting money.

Ruby Receptionists has added a new service: online chat.
Ensuring small business owners have a presence on the phone and online, acting as an extension of your team
Most people do not know that they’re not talking to or chatting with someone in the office.
Ruby Receptionists services is available 24/7 and is 100% US-based.
Customer analysis – 40% increase in lead generation
Online chat improves the value and generates leads on websites.
Virtual receptionists and chat specialists leverage technology, acting like an extension of your business.
They engage your online visitors and callers and are trained on empathy and collecting the right information.
The chatbox is integrated into your website
Phone calls can be initiated right from the chatbox if the chat specialist determines that a follow-up call is beneficial if desired.
Getting started: everyone gets a FREE 2-week trial. This gives a better understanding on how many inquiries we will get on a daily basis from your visitors, which will provide a custom quote.
Capturing prospects when they’re calling is good business sense.
Collecting their information and start building trust with them.
Word of mouth business through a technology platform
63% of consumers are likely to return to your website if you offer online chat